Refund and Returns Policy
Due to the perishable nature of our products, we cannot accept returns. If you experience an issue with an order you sent or received, please reach out to us. We will help resolve your concerns.
(769) 218-6617
sales@lan-farms.com
Refund & Return Policy
Last Updated: April 15, 2026
Because our products are perishable, all sales are generally final once an order has been picked up.
Eligible Refund Situations
We will issue a full or partial refund in the following circumstances:
- Product quality issue — If your product is defective or clearly damaged at pickup, contact us within 24 hours with photos and a description.
- Order error — If we fulfill your order with the wrong product or quantity, we will correct it or issue a refund.
- Order cancelled by LAN Farms — If we are unable to fulfill your order, you will receive a full refund.
Customer-Initiated Cancellations
- Cancellations made more than 48 hours before scheduled pickup: full refund.
- Cancellations within 48 hours of pickup: may receive store credit at our discretion, as product may have already been prepared.
- No-shows or cancellations after the scheduled pickup time: no refund.
How to Request a Refund
Contact us at sales@lan-farms.com or (769) 218-6617 within 24 hours of pickup. Include your order number and a description of the issue. Approved refunds are returned to your original payment method within 5-10 business days.
Contact Us
LAN Farms LLC | Utica, Mississippi | sales@lan-farms.com | (769) 218-6617